Meet Sam – our automated, friendly engineer designed to help you resolve common alarm issues quickly and safely.

Simply scroll down and tell Sam what problem you’re experiencing. He will guide you step-by-step, asking clear questions and giving straightforward instructions based on your answers. Sam is designed to keep things simple and safe, you won’t be asked to open panels or carry out anything technical beyond basic user checks.

If at any point you’re unsure what Sam is asking, or you don’t understand an instruction, just tell him. He’ll break it down into clear, easy-to-follow steps.

And if the issue can’t be resolved remotely, Sam will explain the next best course of action — whether that’s booking an engineer visit or speaking directly with our team.

Let’s get started. Tell Sam what seems to be the problem.